Book Availability:
The book is available at yourfavorite online retailer
www.indiebound.org
And other sites including
www.villagebooks.com
www.politics-prose.com
www.octaviabooks.com
Books
http://www.thinklikethecustomer.com
The Mom & Pop Store (Walker & Co.)
Long fascinated by the "direct connection" people feel as merchants and customers when they do business in neighborhood stores, at shops that are not super-sized, but human-sized, and responding to the growing "buy local" movement across the country, Robert Spector set out to discover the state, and the state of mind, of independent retailing in America
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The Nordstrom Way to Customer Service Excellence (Wiley)
This business best-seller spent 17 weeks on the Business Week Bestseller LIst, and was nominated for the Booz Allen Hamilton/Financila Times Global Business Award. The Nordstrom Way describes how Nordstom earned its legendary reputation - and reveals the principles behind its phenomenal customer service. It is the guidebook for any company desiring to put in place Nordstorm-style systems, motivational tools, and a service-oriented culture that leads to delighted, loyal customers
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Amazon.com: Get Big Fast (HarperBusiness)
Big Box stores like Home Depot and Borders will be bustling even more than usual today as people scout for post-Christmas bargains. For better or worse, Robert Spector, author of "Category Killers" says these kinds of stores have come to dominate America's retail landscape. He joins host Matthew Algeo about some of the challenges they face as they continue to grow.
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Category Killers: The Retail Revolution and Its Impact on Consumer Culture (Harvard Business School Press)
Big Box stores like Home Depot and Borders will be bustling even more than usual today as people scout for post-Christmas bargains. For better or worse, Robert Spector, author of "Category Killers" says these kinds of stores have come to dominate America's retail landscape. He joins host Matthew Algeo about some of the challenges they face as they continue to grow
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Anytime Anywhere: How the Best Bricks-and-Clicks Businesses Deliver Seamless Service to Their Customers (Perseus)
The main premise of the book is that the best companies are able to provide a consistent customer service experience across each one of their customer-contact channels: Brick-and-mortar store or office, telephone, Web site and/or mail-order catalog. The customer will choose the channel.
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