BookTV
http://www.c-spanvideo.org/program/id/212461
MarketPlace Report
http://marketplace.publicradio.org/display/web/2010/02/26/mm-momandpop/
AARP Bulletin
http://bulletin.aarp.org/yourmoney/work/articles/views_from_the_other_side_of_the_counter.html
Costco Connection
http://www.costcoconnection.com/connection/200910?pg=22&search_term=Robert Spector&search_term=Robert Spector#pg22
The Diane Rehm Show
http://thedianerehmshow.org/shows/2009-09-14/robert-spector-mom-pop-store-walker-company
BottomLine/Personal
http://www.bottomlinesecrets.com/article.html?article_id=100000491
Winning Workplaces
http://www.winningworkplaces.org/library/features/mom_and_pop_stores_get_new_lease.php
Shelf Awareness
http://news.shelf-awareness.com/ar/theshelf/2009-02-10/winter_institute_part_7_i_the_mom_pop_store_i.html
KUOW
https://www.kuow.org/program.php?id=18448
Preservation Nation
http://www.preservationnation.org/main-street/main-street-news/story-of-the-week/2009/small-businesses-a-big-part.html
Customer Management IQ
http://www.customermanagementiq.com/video.cfm?id=100
Crosscut.com
http://crosscut.com/2009/09/03/mossback/19211/?pagejump=1
Investor’s Business Daily
http://www.investors.com/NewsAndAnalysis/Article.aspx?id=516763&Ntt=Jeff+Bezos
MSNBC
The end of human help in stores? http://redtape.msnbc.com/2008/07/the-end-of-huma.html
CNN
Looking for a deal? Shop smart http://www.cnn.com/2008/LIVING/personal/03/28/getting.best.price/index.html
New York Times
In Aisle 3, Couch Potatoes Trying the MP3s http://www.nytimes.com/2007/03/18/weekinreview/18barbaro.html?scp=20&sq=&st=nyt