What is corporate America saying about Robert Spector?

Robert presented to the Domino's Pizza Leadership Team at our recent planning retreat. We found his insights on Nordstrom's culture and customer service practices interesting, relevant and helpful. Following his remarks we toured a Nordstrom store and saw some of his assertions "come to life" in the store environment. It was a productive experience enjoyed by all of us involved.
-David Brandon, Chairman and CEO, Domino's Pizza, Inc.

We were honored to have you as a featured speaker at our J.D. Power and Associates—The Wall Street Journal Leadership in Customer Satisfaction Roundtable. Your enthusiastic presentation on Nordstrom, along with the insights you shared on the importance of satisfying customers, were most informative. Our audience really enjoyed hearing your perspectives.
-Tom W. Shaver, Senior Partner, J.D. Power and Associates

You understood our customer issues and were able to provide a framework by which our team could understand the implications for providing outstanding customer service.
-Catherine T. Celestin, PharmD., Pfizer Pharmaceuticals Group

Your appearance at Sprint’s Retail Summit really charged our organization…. Your remarks were every bit as powerful and inspiring as your book…
-James Mickey, Vice President, Sprint Store Management

Your presentation drew a tremendous reponse from the conference attendees. The brainstorming session was clearly empowering for the managers, many of whom commented about their eagerness to share the outcomes with their teams.
-Ron Carter, Senior Vice President, Charles Schwab Institutional

Your session was informative and relayed the message we wanted to send. You gave us everything we had hoped for with a speaker of your magnitude while providing the attendees with some very timely and appropriate comments and advice.
-Glen C. Ramsborg, Senior Director, Education, Professional Convention Mangement Association

...The department heads were very impressed with the facts you presented. Many of them thanked me, afterwards, and told me how motivated they felt after listening to you. . . . .
-John P. McGee President and Chief Executive Officer, Solaris Health System

The attendees were certainly captivated by your presentation. Your lessons on customer service were perfect for spa professionals.
-Lynne Walker McNees, Executive Director, International Spa Association

I hope you enjoyed speaking to the members of the Public Library Association at our national conference as much as they enjoyed listening to you.
-Linda S. Bostrom, Manager of Professional Development, Public Library Association

Throughout the conference numerous attendees commented on your presentation and its importance to their everyday business. Thank you for reminding them that customer service is more than just talk it is really being of service. . . . . .
-C. Arlene Davis, CASI - Convenient Automotive Services Institute

...Thank you for sharing your knowledge of the Nordstrom experience at our conference.
-Mark L. Franczek, Manager - Dealer Programs Cadillac Motor Car Division - General Motors Corporation

...You did an outstanding job and I know our members received valuable information from your Power Breakfast presentation. . .
-Sandy G. Hanlon, CTP, Director of Education, National Tour Association, Inc.

...Your very down to earth presentation of Nordstrom's extremely successful strategy helps your audience to feel like they too can accomplish this high standard of customer service. . . . . You definitely 'walk the talk' when it comes to your Customer Service philosophy! . . . .
-Susan S. Wiggins, Vice President, Stakeholder Relations, W. C. Bradley Co.

...You are a true professional and your knowledge about customer service is something that every industry should attain. . . .
-Kim Edmondson, Account Executive, Turner Broadcasting

...Anyone with a customer or client can learn from Nordstrom's philosophy and practices. Your research into the who, why, and how that make it work is fascinating. It is gratifying to know there is an expert on the subject who can share the magic with the rest of us. . . . .You are an ideal way to access "The Nordstrom Way"
-Rich Jernstedt, President and Chief Executive Officer, Golin/Harris Communications, Inc.