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Hello
ROBERT SPECTOR is a motivational keynote speaker and consultant on world class customer service. His bestselling books and entertaining presentations combine inspirational stories, common sense solutions and invaluable take-away content.
Author of the business classic The Nordstrom Way to Customer Service Excellence, Robert travels the globe, talking to conferences, conventions, trade shows, seminars, corporate retreats, sales meetings, and award dinners on "How to Become the Nordstrom of Your Industry."
His newest book,
The Mom & Pop Store: How the Unsung Heroes of the American Economy are Surviving and Thriving, is a personal celebration and appreciation of the vision, passion, and persistence of entrepreneurs who connect their stores and their lives with their communities by listening to their customers.
This book is available at your local bookstore and your favorite online retailer.
Whatever the size of your business, you can benefit from Robert's practical approach to attracting and retaining customers.